Privacy Policy

Responsible handling of your personal data is of the highest importance to Tervin Axorium. We process information transparently, for defined purposes and in accordance with applicable law – particularly the GDPR. In this policy we explain which data we collect, why we use it, how long we store it and how we protect it.

1. Data controller

The data controller for your personal data within the meaning of the GDPR is the operator of the Tervin Axorium website and platform. Relevant contact details and further information can be found in the imprint of this site. For data protection questions you may contact our data protection officer.

2. Data collected

We collect and process only the data necessary to provide our services, meet legal obligations and ensure secure operation of the platform. These include in particular:

Identity data: first and last name, date of birth (for age and identity verification).
Contact details: e-mail address, phone number (optional), country of residence and, where applicable, address.
Account and transaction information: payment details, deposits and withdrawals, transaction history.
Technical and usage data: IP address, browser type, device information, access times, log data.
Verification documents: identity documents, proof of address or other documents for KYC/AML checks (only where legally required).

Special categories of personal data (e.g. health data or religious beliefs) are generally not collected unless legally required or processed with your explicit consent.

3. Methods of collection

Your data is collected via various secure channels:

Directly from you: for example when registering, maintaining your profile, submitting verification documents or using the contact form.
Automatically: e.g. via cookies, server log files, analytics tools and device information during use of the platform.
Via third parties: such as payment providers (for deposits and withdrawals), identity verification services (KYC/AML) or – with your consent – social login services.

4. Purposes of processing

We process your personal data only for clear and legitimate purposes:

Set up, manage and provide your user account and platform features.
Execute and secure payment processes (deposits and withdrawals).
Personal customer support and handling of your enquiries.
Fulfil legal and regulatory obligations (e.g. KYC, AML and tax requirements).
Ensure IT security and protection against fraud, misuse and attacks.
Optimise the user experience and further develop the platform.
Marketing and informational purposes – only on the basis of your explicit consent.

5. Legal bases for processing

Performance of a contract or pre-contractual measures (Art. 6(1)(b) GDPR).
Compliance with legal obligations (Art. 6(1)(c) GDPR), e.g. in connection with anti-money laundering.
Protection of legitimate interests (Art. 6(1)(f) GDPR), e.g. to ensure the stability and security of the platform.
Your explicit consent (Art. 6(1)(a) GDPR), for example for marketing or optional additional features.

6. Data sharing

Your data is only shared when necessary and exclusively with carefully selected partners:

Payment service providers and banks to process deposits and withdrawals.
Specialised providers for conducting KYC/AML checks.
IT and cloud providers with whom we have concluded appropriate data processing agreements.
Analytics and security tools that – where possible – operate with anonymised or pseudonymised data.
External advisers (e.g. lawyers, tax advisers) within the scope of legal obligations.
Authorities or courts where there is a legal obligation or rights must be enforced.

Your personal data will not be transferred or sold to third parties for commercial purposes.

7. International data transfers

In some cases we use providers (e.g. cloud or analytics services) outside the European Economic Area. In such cases we take appropriate safeguards, such as EU standard contractual clauses, binding corporate rules or adequacy decisions by the European Commission, to ensure an adequate level of data protection.

8. Data security

To protect your data we take extensive technical and organisational measures:

Encrypted data transmission using current protocols (e.g. TLS 1.3+).
Strong encryption of sensitive data at rest (e.g. AES-256).
Regular security audits, penetration tests and reviews by independent specialists.
Continuous monitoring of systems for suspicious activity and attack attempts.
Strict access restrictions and role-based permissions within the team.
Holding customer funds in segregated accounts with regulated partner institutions.

Absolute protection against all risks cannot be guaranteed technically, but we reduce such risks to a very low level with our measures.

9. Retention period

We store your data only for as long as is necessary for the purposes stated or as required by law:

For the duration of your active account use and the contractual relationship.
After account closure for the legally required period (e.g. 5–10 years for tax and regulatory purposes).
For consent-based processing (e.g. marketing) until you withdraw your consent.

When data is no longer needed we delete it securely or anonymise it.

10. Your rights as a data subject

You have extensive rights regarding your personal data. In particular you can:

Request information about which data we store about you.
Request correction of inaccurate or completion of incomplete data.
Request deletion of your data provided no legal retention obligations apply.
Request restriction of processing in certain cases.
Receive your data in a structured, common and machine-readable format (data portability).
Withdraw consents given at any time with effect for the future.
Lodge a complaint with a competent data protection supervisory authority.

11. Cookies and similar technologies

We use cookies and similar technologies to ensure the platform's functionality, analyse usage and optimise the experience. Essential cookies are always active, while analytical and marketing cookies require your prior consent. Further details can be found in our cookie policy.

12. Changes to this privacy policy

We may update this policy from time to time – for example due to legal changes, regulatory requirements or new features. The updated version will always be available on the website. We will inform you of relevant changes by e-mail or directly on the platform.

13. Contact for data protection matters

If you have questions about data protection, this policy or exercising your rights, contact us by e-mail at support.tervinaxorium@gmail.com or via the site's contact form. Our data protection officer will review your request and respond in a timely manner.

By using Tervin Axorium you confirm that you have read this privacy policy and accept its contents.

Thank you for your trust. The protection of your data and privacy is and remains a central priority for us.